1. Mac hater.
Apple has the worst product performance ever. Out of the blue, my iPod broke, right in the middle of a song. It stopped, and just froze. I finally reset it, and when I tried to turn it back on, all I got was a picture of an iPod with a sad face. And if I hadn't sprung for the extended warranty, I'd have to go buy a new one to replace it!
2. Mac enthusiast.
Apple has the best customer service ever. My iPod broke a week ago, and since it was covered by Apple Care, I got a brand new one! All I had to do was request service online, and they sent me a box to send it back, postage paid, and today I got a new one! I didn't have to spend anything at all!